Concert Q&A
Everything you need before doors open. Tickets, ID, bags, parking, and what time the music actually starts.
Tickets & Entry
Buying, picking up, and getting through the door.
Where can I purchase tickets?Online, through our official events page.
The most efficient way to secure tickets is directly through our official events page.
How do I collect Will Call tickets?At the box office, the evening of the show.
Will Call tickets are available for pickup at the box office on the evening of the performance.
What is the refund policy?All sales are final.
All sales are final. In the event of a cancellation or postponement, ticketholders will be contacted directly with specific instructions regarding the refund process.
Is re-entry permitted?No. Once you leave, you are out.
For the safety and security of our guests, we enforce a strict no re-entry policy.
Can I take photos or record the show?Phone rules vary by artist. Pro gear is never allowed.
Photography and audio recording policies are determined by the performing artist. Please consult with venue staff on the day of the show for specific restrictions.
Professional cameras with detachable lenses, video and audio recording devices, tripods and drones are never permitted.
Age & ID
Check the individual event listing before you travel. Age limits change from show to show.
What are the age requirements?12 and up. Under 16 with a parent or legal guardian.
General policy requires guests to be at least 12 years of age. Patrons under 16 must be accompanied by a parent or legal guardian.
Please note that specific events may carry stricter age requirements such as 18+ or 21+. We recommend checking the individual event listing before your visit.
Do I need an ID for entry?Yes. Government-issued, every guest, every show.
Yes. All guests must present valid government-issued identification.
Minors without a driver license or passport should provide a school ID or a copy of their birth certificate for verification.
Seating & Accessibility
Plan for standing. If you need a seat or an accessible spot, contact the box office ahead of time.
Is seating available?General admission. Standing room, with limited seats.
Buffalo RiverWorks is primarily a General Admission, standing-room venue. Limited seating will be available, and not all seating has direct views of the performance area.
Does the venue offer Accessible (ADA) seating?Yes, first come first served.
Yes. We provide designated ADA seating on a first-come, first-served basis.
If you require specific accommodations, or you are seeking limited non-ADA seating, please contact our box office in advance for assistance.
Parking, Timing & On-Site
Getting here, when to arrive, and what you will find once you are inside.
Where should I park?Our main lot. Rates vary by event.
Parking is available in our main lot. Please note that parking rates vary based on the scale and nature of the scheduled event.
See Directions & Parking for the route in.
When does the music start?Usually about an hour after doors open.
Performance times vary by artist. We recommend arriving shortly after doors open. Music typically commences approximately one hour after the doors open.
Are there on-site amenities?ATM on site, plus coat check for most events.
Yes. We provide an on-site ATM and offer coat check services for most events.
Is smoking or vaping allowed?Not indoors. Designated area at the rear.
In accordance with New York State law, smoking and the use of e-cigarettes are strictly prohibited indoors.
For your convenience, a designated outdoor smoking area is located at the rear of the building.
What To Bring, What To Leave
Large bags and backpacks are not permitted, and all personal items are subject to search by security upon entry. Packing light is the fastest way through the door.
Comes in with you
- Small clutch bags or fanny packs. Typically allowed, still subject to search.
- Valid government-issued photo ID. Required for every guest, every show.
- A card or cash. There is an ATM on site.
- A coat. Coat check is offered for most events.
Not allowed inside
- Weapons and dangerous items. Firearms, knives, pepper spray, tasers, or any item deemed dangerous by security.
- Outside food and beverages. No outside food, snacks or drinks, including alcohol, refillable water bottles and camel packs.
- Large bags. Backpacks, luggage and oversized purses.
- Professional equipment. Cameras with detachable lenses, video and audio recording devices, tripods and drones.
- Illegal substances. Illegal drugs or drug paraphernalia.
- Noise makers. Air horns, whistles, bells or laser pointers.
- Miscellaneous. Large umbrellas, posters and signs that obstruct views, chains and spiked jewelry, flow toys, and personal transportation devices such as skateboards and scooters.
Still have a question?
Show-specific details such as doors, set times and age limits live on each event listing. For anything else, reach us here.